Privacy Policy
2222et Gaming Platform

2222et collects personal data from you in three primary ways: information you provide directly when registering or using the platform, information generated automatically as you use our services, and information received from trusted third-party partners such as payment processors and identity verification providers.

1.1 Registration and Account Data

When you create a 2222et account, we collect the following information: your full legal name, date of birth, email address, mobile phone number, residential address (including city and district within Bangladesh), and a username and password of your choosing. This information is collected to establish and maintain your player account, to verify that you meet the minimum age requirement of 18 years, and to communicate with you regarding your account activity.

1.2 Identity Verification (KYC) Data

In compliance with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, we collect copies of government-issued identity documents when you request your first withdrawal or when our compliance team identifies a need for enhanced verification. Acceptable documents include your National Identity Card (NID), valid Bangladeshi passport, or driver's licence. We may also collect a selfie photograph for facial comparison purposes during enhanced due diligence checks.

1.3 Financial and Transaction Data

We collect information related to all deposits and withdrawals processed through your 2222et account. This includes the payment method used (for example, your bKash mobile number, Nagad account reference, Rocket wallet identifier, bank account name, or card type), transaction amounts in BDT (৳), transaction timestamps, and transaction reference numbers provided by the payment processor. We do not store full card numbers on our own servers; card payment data is handled exclusively by our PCI-DSS compliant payment partners.

1.4 Gaming and Behavioural Data

We collect records of your gaming activity on the 2222et platform, including the games you play, wager amounts, game outcomes, session durations, bonus claims and wagering progress, and any self-exclusion or responsible gaming tool interactions. This data is used to provide the gaming service, to detect problem gambling patterns, to investigate disputes, and to improve platform offerings.

1.5 Technical and Device Data

When you access 2222et through a web browser or mobile device, we automatically collect certain technical data, including your IP address, device type and model, operating system version, browser type and version, screen resolution, language settings, referring URL, and session activity logs. This data is used for fraud prevention, security monitoring, and platform optimisation purposes.

1.6 Communications Data

If you contact our customer support team by email, live chat, WhatsApp, or any other channel, we retain records of those communications including the content of messages, attachments, timestamps, and any resolution notes. This data is kept for quality assurance, training, and dispute resolution purposes.

Data Category	Examples	Collection Method
Account Data	Name, email, date of birth, phone number	Provided by you at registration
KYC / Identity Data	NID copy, passport scan, selfie photo	Uploaded by you on request
Financial Data	bKash number, transaction amounts in ৳, timestamps	Generated during deposits/withdrawals
Gaming Data	Game history, wager amounts, session lengths	Automatically recorded during play
Technical Data	IP address, device type, browser version	Automatically collected via server logs
Communications Data	Support chat transcripts, email correspondence	Collected when you contact support

2222et processes personal data only for specific, legitimate purposes and on defined legal bases. The following sets out the primary purposes for which we use the data we collect from registered players in Bangladesh.

2.1 Account Management and Service Delivery

The most fundamental use of your personal data is to create, maintain, and administer your 2222et player account. This includes processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks; crediting and debiting bonus funds; providing access to our games library of over 3,500 titles; and delivering customer support when you need it. Without this processing, we cannot provide the core service described in our Terms & Conditions.

2.2 Identity Verification and Fraud Prevention

We use your KYC documents and account data to verify your identity, confirm your age (18+ requirement), and assess the risk of fraudulent or money-laundering activity associated with your account. Technical data such as IP addresses, device fingerprints, and login patterns are analysed by our fraud detection systems to identify account takeover attempts, multi-accounting, and other suspicious activities in real time.

2.3 Legal and Regulatory Compliance

2222et is required by applicable law and by our operational policies to retain certain records relating to financial transactions, player identity, and gaming activity. We process your data to meet these obligations, which may include responding to lawful requests from law enforcement or financial intelligence authorities in Bangladesh and other jurisdictions.

2.4 Responsible Gaming Monitoring

We use your gaming behaviour data — including session frequency, wagering amounts, and the use of responsible gaming tools — to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, our responsible gaming team may reach out to you proactively, or may temporarily restrict your account to protect your wellbeing. Please review our Responsible Gaming page for full details.

2.5 Platform Improvement and Analytics

Aggregated and anonymised gaming and technical data is used to analyse how players interact with the 2222et platform, identify popular games, detect performance issues, and plan future feature development. This processing does not identify you personally and is used solely to improve the quality of the service we offer to all players across Bangladesh.

2.6 Marketing Communications

With your explicit consent, we may send you promotional communications about new games, upcoming cricket and BPL tournaments, seasonal bonuses (for example, Eid or Pohela Boishakh promotions), and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before the withdrawal.

In the course of delivering our platform services, 2222et shares certain player data with a limited set of trusted third-party service providers. All such sharing is governed by data processing agreements that require third parties to handle your information securely and only for the purposes specified by 2222et.

3.1 Payment Processors

To process deposits and withdrawals, we share relevant transaction and account data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Visa/Mastercard processing networks. The data shared is limited to what is required to execute and verify the specific transaction. Each payment partner operates under its own privacy policy and security standards.

3.2 Identity Verification Providers

For KYC verification purposes, we may share your submitted identity documents and supporting data with specialist identity verification technology providers. These providers perform document authenticity checks and facial comparison analysis on our behalf and are contractually prohibited from retaining or using your data for any other purpose.

3.3 Game Software Providers

The games available on the 2222et platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. When you play a game, your player ID and relevant session data are shared with the game provider's servers to generate game outcomes and maintain game state. Game providers process this data in accordance with their own privacy policies and are not granted access to your full personal profile.

3.4 Law Enforcement and Regulatory Authorities

2222et will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by a lawful request, court order, or legal obligation. We will notify affected users of such disclosures where we are legally permitted to do so, though in some circumstances applicable law may prohibit such notification.

3.5 Business Transfers

In the event that 2222et undergoes a merger, acquisition, sale of assets, or other corporate restructuring, player data held by 2222et may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result, prior to the transfer taking effect wherever practicable.

2222et uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the platform, remember your preferences, maintain your login session, and gather analytics data. This section explains what cookies we use, why we use them, and how you can manage your cookie settings.

4.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to remember your preferences across sessions, and to provide information to the site's operators about how visitors use the site. Cookies set by 2222et are first-party cookies; cookies set by our third-party service providers (such as analytics tools) are third-party cookies.

4.2 Categories of Cookies We Use

Cookie Category	Purpose	Duration	Can Be Disabled?
Strictly Necessary	Login session management, security tokens, fraud detection	Session / up to 24 hours	No — essential for platform function
Functional	Remembering language preferences, game display settings, responsible gaming tool status	Up to 90 days	Yes — some features may be affected
Analytics	Tracking page views, session lengths, feature usage to improve the platform	Up to 12 months	Yes — no impact on core features
Marketing	Delivering relevant promotional content based on your game and betting preferences	Up to 30 days	Yes — no impact on core features

4.3 Managing Your Cookie Preferences

You can manage non-essential cookie categories through your account dashboard settings. You may also configure your browser to block or delete cookies; however, please note that blocking strictly necessary cookies will prevent you from logging in or using key platform features. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

Disabling analytics or marketing cookies does not prevent you from using 2222et's gaming and betting services. It simply means we will have less information available to personalise your experience and improve the platform over time.

The security of your personal data is a priority at 2222et. We have implemented a layered security architecture designed to protect data both in transit and at rest. The following measures form the core of our data security programme:

• Transport Layer Security (TLS): All communications between your browser or device and 2222et servers are encrypted using TLS 1.2 or higher with 256-bit AES encryption. Your login credentials, payment details, and personal data are never transmitted in plain text over the internet.
• At-rest encryption: Sensitive data stored in our databases — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect.
• Access controls: Access to player data within 2222et's internal systems is strictly limited to staff who require it to perform their job functions. All internal access is authenticated, logged, and regularly audited. Departing employees have their access credentials revoked immediately upon leaving the organisation.
• Intrusion detection and monitoring: Our systems are monitored continuously for suspicious activity, including unusual login patterns, data exfiltration attempts, and vulnerability probes. Security alerts are reviewed by our technical team around the clock.
• Regular security audits: 2222et conducts periodic internal security reviews and engages independent security professionals to perform penetration testing of our platform infrastructure. Identified vulnerabilities are remediated according to a risk-prioritised schedule.
• Password security: Player passwords are stored using a strong one-way cryptographic hashing algorithm with salting. 2222et staff cannot view your password in plain text. We recommend using a unique, strong password for your 2222et account that you do not reuse on other platforms.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security incident that materially affects your personal data, 2222et will notify affected players as soon as practicable and will take all reasonable steps to contain the breach and mitigate its effects. If you believe your account has been compromised, contact our support team immediately at [email protected].

As a player on the 2222et platform, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our Data Privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.

6.1 Right of Access

You have the right to request a copy of all personal data that 2222et holds about you. We will provide this in a structured, commonly used, and machine-readable format. The first access request per 12-month period is provided free of charge. Subsequent requests within the same period may be subject to a reasonable administrative fee.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. For basic account details such as your email address or phone number, you may update this information directly through your account dashboard. For information that requires manual correction by our team — such as your name or date of birth on file — please contact support with appropriate supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where you object to processing and there are no overriding legitimate grounds. Please note that we may be legally required to retain certain data — particularly financial transaction records and KYC documents — for defined periods even after you close your account. In such cases, we will delete all data that we are not legally obligated to retain and will clearly explain what data must be kept and for how long.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or while you contest the grounds on which we are processing your data. Restricted data will be stored but not actively processed.

6.5 Right to Data Portability

Where processing is based on your consent or on a contract between you and 2222et, and is carried out by automated means, you have the right to receive a copy of your personal data in a portable format and, where technically feasible, to have it transferred directly to another data controller.

6.6 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving such an objection, we will cease all marketing communications to you immediately and update your preferences in our systems. This does not affect service-related communications such as account security alerts, transaction confirmations, and responsible gaming notifications.

2222et retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention periods apply to the primary categories of data we hold:

Data Category	Retention Period	Basis for Retention
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
KYC / identity documents	5 years after account closure	Anti-money laundering legal obligation
Financial transaction records	7 years from transaction date	Financial record-keeping legal obligation
Gaming history	3 years from last activity	Dispute resolution, responsible gaming
Customer support records	2 years from resolution date	Quality assurance, dispute resolution
Marketing preferences	Until consent withdrawn + 1 year	Consent record-keeping
Technical / server logs	90 days (rolling)	Security monitoring, fraud detection
Analytics cookies	Up to 12 months	Platform improvement

At the end of the applicable retention period, personal data is either securely deleted from all active and backup systems or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised data may be retained beyond these periods for statistical and research purposes.

2222et reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data processing practices, applicable law, or the services we offer. The "Last updated" date shown in the hero section at the top of this page indicates when the most recent revision was made. Where changes to this policy are material — meaning they significantly affect how we collect or use your personal data, or your rights in relation to that data — we will notify registered players by email to their registered address and by a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of the 2222et platform after a privacy policy update has taken effect constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should cease using the platform and close your account by contacting our support team before the changes take effect.

8.1 Children's Privacy

The 2222et platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

8.2 Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to raise a concern about how we have handled your personal data, please contact our Data Privacy team using the details below. We are committed to resolving all privacy enquiries fairly and transparently.

• Email: [email protected] (subject: "Privacy Rights Request")
• WhatsApp: +880 1700 222200 (plain text — not a link)
• Response time: Within 30 days of receiving a valid written request
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

All privacy rights requests must be submitted in writing (email is preferred). We may ask you to verify your identity before processing a request, to ensure we are disclosing or modifying data only at the direction of the authorised account holder.